FAQ
Welcome to Soraza-London’s FAQ page! We’re here to answer your most common questions and ensure you have a smooth shopping experience. If you need further assistance, feel free to contact us at info@soraza-london.com.
1. Ordering & Payments
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards. We do not accept PayPal at this time.
Q: Can I modify or cancel my order after placing it?
A: Yes, but only within 10 minutes of placing your order. After that, we begin processing, and cancellations or changes are no longer possible. Please contact us immediately at info@soraza-london.com if you need assistance.
Q: How long does it take to process my order?
A: All orders are processed within 1-3 business days before being shipped.
2. Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide!
Q: Do you offer free shipping?
A: Yes, we offer free shipping to the UK! For other locations, shipping costs are calculated at checkout.
Q: How long does shipping take?
A: Standard shipping times vary by location:
- UK: 7-12 business days
- International: 7-15 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email. You can use this link to monitor your delivery status.
Q: What if my package is delayed?
A: If your order is delayed beyond the expected timeframe, please check your tracking details first. If you still need help, contact us at info@soraza-london.com.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return guarantee from the date of purchase. Items must be unused, in their original packaging, and in resellable condition.
Q: How do I request a return or exchange?
A: Contact our support team at info@soraza-london.com with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer refunds?
A: Yes, refunds are issued once we receive and inspect the returned item. Processing time may vary, but refunds are usually completed within 5-10 business days.
4. Product & Stock
Q: Are your products high quality?
A: Absolutely! We carefully select and test our products to ensure they meet our quality standards.
Q: An item I want is out of stock. When will it be available again?
A: Some of our products are limited edition or restocked periodically. If an item is out of stock, check back soon or contact us for updates.
5. Customer Support
Q: How can I contact Soraza-London?
A: You can reach our friendly support team via email at info@soraza-london.com or through our contact form on the website.
Q: Do you have a live chat?
A: Not yet, but we’re working on adding it soon! In the meantime, email is the best way to reach us.
Still have questions?
No problem! We’re here to help. Contact us at info@soraza-london.com, and we’ll get back to you as soon as possible.
Happy shopping at Soraza-London! 🎉