Shipping Policy
At Soraza-London, we strive to deliver your orders quickly and efficiently. Below, you'll find all the details regarding our shipping process.
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a shipping confirmation email with a tracking number.
2. Shipping Costs & Delivery Times
✅ Free Shipping to the UK
🚚 We offer free shipping to the UK on all orders!
🌍 International Shipping
- We ship worldwide! Shipping costs for international orders are calculated at checkout.
- Delivery times may vary based on the destination and local postal services.
| Region | Estimated Delivery Time |
|---|---|
| UK | 7-12 business days |
| Europe | 7-15 business days |
| USA & Canada | 7-15 business days |
🚨 Note: Delivery times are estimates and may be affected by customs processing, holidays, or unforeseen delays.
3. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- Use this tracking number to monitor your package’s journey.
4. Shipping Issues & Delays
🔹 If your package is delayed, please check the tracking link first.
🔹 If your order is missing or significantly delayed, contact us at info@soraza-london.com for assistance.
🔹 We are not responsible for delays caused by customs, weather, or courier issues.
5. Incorrect Address Policy
📌 Please double-check your shipping address before completing your order.
📌 If the address is incorrect and the order has already shipped, we are unable to change it.
📌 If the package is returned due to an incorrect address, we can reship it, but additional shipping fees may apply.
6. Lost or Stolen Packages
- Once an order has been marked as delivered, we are not responsible for lost or stolen items.
- If your package is missing but marked as delivered, please check with neighbors, your local post office, or contact the courier.
📩 Need Help?
For any shipping-related questions, email us at info@soraza-london.com – we’re happy to assist!
Thank you for shopping at Soraza-London! 🎉