Return Policy

At Soraza-London, we want you to love your purchase! If you're not 100% satisfied, we offer a 30-day return guarantee from the date of purchase. Please read the details below to ensure a smooth return process.

1. Eligibility for Returns

To be eligible for a return, the item must:
✅ Be returned within 30 days of the purchase date.
✅ Be unused, unworn, and in its original packaging.
✅ Be in resellable condition with all tags attached.

🚫 Non-Returnable Items:

• Items that have been used, washed, or damaged by the customer.
• Personal care products, beauty items, or health-related products (for hygiene reasons).
• Gift cards and final sale items.

2. How to Request a Return

1️⃣ Email us at info@soraza-london.com with your order number and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the item back using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.

3. Refunds & Processing Time

🔹 Once we receive and inspect the returned item, we will process your refund.
🔹 Refunds will be issued to the original payment method within 5-10 business days.
🔹 If the item is damaged or missing parts, a partial refund may be issued.

4. Exchanges

If you received the wrong item or a defective product, we will happily send a replacement at no extra cost. Contact us at info@soraza-london.com for assistance.

5. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account first.
• Then, contact your bank or payment provider, as processing times may vary.
• If you still need help, email us at info@soraza-london.com, and we’ll assist you.

📩 Still have questions?
Reach out to our customer support team at info@soraza-london.com. We're here to help!

Happy shopping at Soraza-London! 🎉